Legal
Terms of Service
These terms cover orders placed with Creations by Salem. Placing an order means you agree to what is written here. If anything is unclear, email creations.by.salem.art@gmail.com before you order and we will answer you directly.
Everything is made to order
Every piece is handmade by Felicia and made in small batches. Some items ship ready to go, while custom and made-to-order pieces need a short creation window before they ship.
If you need an order by a specific date, email us first so we can confirm whether the timing works before you pay.
Handmade variations
Items are produced in small runs, so small variations in color, crystals and finish are normal and part of the craft rather than a defect.
Prices, payment and taxes
Prices shown in the shop are in US dollars and exclude sales tax, which is calculated at checkout where it applies. Payment is taken at checkout before production begins.
Shipping
Orders ship once your piece is finished. Shipping costs and options are shown at checkout. Once a parcel is with the carrier, delivery timing is in their hands, but if something goes missing, contact us and we will help chase it.
Care and returns
If something arrives damaged or isn't right, reach out with your order details and photos and we'll make it right.
Email creations.by.salem.art@gmail.com within 30 days of receiving your order with the product name, a description of the issue and photos if you can take them. We will either replace the piece or refund it.
Custom commissions
Custom work starts with a request and a personal quote. Because custom pieces are made specifically for you, they are confirmed in writing by email before production and are not covered by the standard replacement policy for change of mind. Genuine faults are still put right.
The Circle
The Circle members receive 20 runes just for joining and earn Runes on purchases, which unlock the discount tiers shown on the site. Runeshave no cash value, cannot be sold or transferred, and reward tiers may be adjusted over time.
Artwork and intellectual property
Original designs, photos, product text and branding on this site belong to Creations by Salem and may not be reused without permission.
Safety and suitability
These are decorative art and jewelry, not toys. They contain small parts and fragile glass or wire, so keep them away from young children and pets.
Questions
For anything to do with an order, a quote or these terms, email creations.by.salem.art@gmail.com.